In an era where exceptional after-sales service and technical expertise are critical to business success, Kingcera has once again proven its commitment to these values. Recently, the company demonstrated its dedication by swiftly resolving a critical issue for a client, earning widespread acclaim.
On the evening of January 8th at 7:40 PM, Kingcera received an urgent call from a client. The client reported a significant problem: during the final preparations for shipping their Australian mining project’s hopper to the export port, multiple ZTA triple-layer ceramic composite liners could not be installed correctly. Initial concerns pointed to potential size discrepancies in the ceramic liners, prompting the client to urgently request Kingcera’s assistance. Without hesitation, Kingcera sprang into action. Despite the late hour, Mr. Yang, the head of the domestic trade department, and Mr. Zhang, a seasoned technical expert, immediately set out for the site, determined to resolve the issue with speed and precision.
Upon arrival, Mr. Zhang, drawing on his extensive experience and deep technical knowledge, conducted a thorough inspection. His meticulous analysis quickly revealed that the issue was not related to the size of the ZTA ceramic liners. Instead, the challenge lay in the hopper’s complex multi-curved structure. With ceramic liners measuring 112mm in thickness, the angles between the liners required exact alignment. Kingcera had employed advanced 3D modeling technology during the design phase to ensure the accuracy of both the design and the finished product. However, the installation of thick ceramic liners on multi-curved equipment demands a precise sequence, akin to assembling a intricate puzzle. Any deviation from the correct order could lead to installation difficulties, which was the root cause of the problem.
With the issue identified, Mr. Zhang promptly adjusted the installation sequence of the ceramic liners. His technical expertise and attention to detail enabled him to resolve the problem by 10:00 PM—less than two hours after arriving on-site. This swift resolution ensured the client’s shipment could proceed on schedule, avoiding costly delays.
This incident not only showcased Kingcera’s ability to deliver rapid and effective after-sales support but also highlighted the company’s technical prowess and commitment to precision. From the moment the client’s call was received to the successful resolution of the issue, Kingcera’s team remained steadfastly focused on the client’s needs, embodying the company’s “customer-first” philosophy. Mr. Zhang’s professionalism and dedication further reinforced Kingcera’s reputation as a trusted and reliable partner, earning the client’s highest praise and confidence.
Kingcera’s ability to respond swiftly and effectively under pressure underscores its position as a leader in the industry, setting a benchmark for excellence in both service and technical innovation.
(Original link:
https://www.fangmo.com/xinwen/776.html ; Rachel / Steven He)
