In the industrial production sector, the efficient and stable operation of equipment is crucial to ensuring the timely delivery of customer orders. Recently, a customer in Guangdong faced production disruptions due to severe wear and tear of the ceramic liners in their ball mill, even risking the breach of an international order. Leveraging rapid response, advanced technology, and efficient execution, KINGCERA completed the equipment repair in a short time, enabling the customer to resume production on schedule and earning high praise.
Ceramic Liners for Ball Mills
Emergency Call: International Order Threatened by Equipment Crisis
A customer in Foshan encountered a critical issue with the ceramic liners of a large ball mill, which had worn out and cracked in less than two years of use. This led to metal impurities mixing into the materials, directly affecting product quality. More urgently, the customer had an international order that required production to start in 1st March, making equipment repair a top priority. Having learned of KINGCERA's expertise in wear-resistant ceramics through a recommendation from their Japanese partner, with whom they had collaborated for over two years, the customer immediately reached out to KINGCERA for a solution.
Technical Breakthrough: 3D Modeling Solves Transportation Challenges
Upon receiving the request, KINGCERA quickly formed a dedicated team to develop a solution tailored to the customer's pain points and timeline. Since the ball mill was too large to transport to the factory, the technical team decided to use 3D modeling technology to complete the customized cutting and pre-assembly of the ceramic liners before leaving the factory, significantly reducing on-site installation time.
Efficient Collaboration: Full-chain Support to Ensure Project Progress
To meet the customer's urgent needs, KINGCERA activated its "Rapid Response" mechanism:
Production Side: The workshop operated 24/7 to ensure the ceramic liners were delivered on time, with product hardness and wear resistance passing rigorous testing.
Service Side: An experienced installation team was dispatched to Foshan with specialized tools.
Construction Side: On-site, KINGCERA's high-strength ceramic adhesive and trapezoidal ceramic mechanical interlocking structure were used to balance installation efficiency with long-term stability.
Ultimately, KINGCERA completed the equipment repair two days ahead of schedule, ensuring the customer's production line could restart smoothly.
Customer Acclaim: Quality Commitment Behind KINGCERA's Speed
"KINGCERA not only responded quickly and efficiently but also maintained consistent quality even under urgent circumstances!" the customer remarked during the inspection, highly praising the quality of the ceramic liners and the installation results.
This case is a vivid demonstration of KINGCERA's service philosophy of "addressing customer emergencies and meeting customer needs." By enhancing efficiency through technological innovation, ensuring quality through strict control, and creating value through full-process services, KINGCERA continues to provide efficient and reliable wear-resistant solutions to global customers. In the future, KINGCERA will further deepen technological research and service upgrades, helping more enterprises achieve cost reduction and efficiency improvement
